Online stores
Shopify maintenance and care plans
The two plans
These are the same plans, on the same terms, that we offer for the stores we build.
Care
$99a month
The store keeps working and keeps up with you.
- Tech support for the store and the connections set up with it
- Up to four small changes a month, such as swapping a photo, updating a price, or editing a paragraph
- Each change made within two business days
- New products and designs added at the per-item price in your build quote or intake review
- A yearly check of your policy pages and any licence or partner notices
Care Plus
$149a month
For a store that adds products every month.
Everything in Care, plus:
- Up to eight small changes a month in total
- Up to four new products or designs a month, included
- New products and designs added within five business days of final artwork or product details
- Unused products and designs roll over, up to twelve
What this looks like on a Shopify store
Most requests are either a small change made in the Shopify admin or theme editor, or tech support when something stops working.
Small changes
Each of these is usually one small change:
- A theme setting, such as the announcement bar, a homepage banner, or the order of the sections on your home page
- A product edit, such as a new price, new photos, a corrected description, or an added size or color
- A collection edit, such as adding products to a collection, changing how it is sorted, or updating its description
- A shipping or checkout setting, such as a new shipping rate, a free-shipping threshold, a local pickup location, or requiring a phone number at checkout
Tech support
Tech support covers problems with the store and its connections, for example:
- Orders that have stopped reaching Printful, or another app that has stopped syncing orders, stock, or products
- A shipping rate, pickup option, or discount code that has stopped working at checkout
- A product page or theme section that has stopped displaying properly
A request that touches many products, such as a sale across a whole collection, counts as more than one change, and we tell you how many before we start. Apps you add later, and problems caused by edits made outside the plan, are quoted separately.
Joining with a store we did not build
Intake review
$199one time
If someone else built your store, or you built it yourself, the first step is a one-time intake review. We look over your theme, apps, and settings so we know what we are supporting, and send you written findings and recommendations.
- The findings and recommendations are yours to keep, whether or not you sign up for a plan.
- The $199 is refundable in full at any time before we deliver the written review and recommendations.
- If you sign up for a care plan within 30 days of receiving the review, your first month is included, whichever plan you choose.
- If anything needs fixing before the plan starts, we tell you what and quote it first.
How the plans work
- One change is one request to one page or one product, or about twenty minutes of work. A request that touches many products, such as a price rise across the catalogue, counts as more than one, and we tell you how many before we start.
- Tech support covers the store as we built it or as reviewed at intake, and the connections set up with it. Apps you add later, problems caused by edits made outside the plan, platform billing or payout disputes, and your email and devices are quoted separately.
- Unused small changes do not roll over. Rolled-over products and designs lapse if you cancel or move from Care Plus to Care.
- Without a plan, small changes are $50 each and new products or designs are added at the per-item price in your build quote or intake review. Bigger work is quoted.
- Neither plan includes emergency or out-of-hours support.
What the plans do not include
Neither plan includes copywriting, photography, paid apps and themes, or advertising. Platform billing or payout disputes, and your email and devices, are outside tech support and are quoted separately.
Questions
- Is there a contract?
- Both plans are month to month, and you can stop at any time. If you are on Care Plus, any rolled-over products and designs lapse when you cancel.
- Who owns the store?
- You do. Your Shopify account, payment account, domain, and any apps stay in your name, whether or not you have a care plan.
- What if my store was built by someone else?
- That is what the intake review is for. We look over the theme, apps, and settings before the plan starts, so we know what we are supporting.
- What does the intake review cost?
- It is a one-time fee of $199, refundable in full at any time before we deliver the written review and recommendations. If you sign up for a care plan within 30 days of receiving the review, your first month is included, whichever plan you choose, and the full terms are in the intake section above.
- Do you support Square or other platforms?
- The same care plans cover the stores we build on Square Online, and for a WooCommerce store or a custom storefront, hosting and upkeep are scoped with the build. The platforms and prices are on the Online Stores page.
Ask about a care plan for your store
Use the contact form to send a link to your store and a few words about the changes you usually need. We read every message ourselves and will reply about the next step for your store.